HMRC teams up with Amazon Alexa to provide tax credits support

13/07/2018 News Team

HMRC has developed a new technology via Amazon Alexa to help over three million customers renew their tax credits by 31 July 2018.

Customers who have an Amazon Alexa enabled device can ask Alexa to ‘open HMRC’ and then ask for help with a change of circumstances, payment information, or a renewal. However, no personal data is stored on Alexa and it is not possible to renew tax credits using Alexa.

This partnership with Amazon Alexa is only one of HMRC’s online services. Smartphone users can access the HMRC app and renew their tax credits, check their payments schedule, and find out how much they have earned in the year.

Tax credits help working families and over 65,000 customers this year have already used the app to renew their tax credits, which is nearly double the 38,411 customers who did in 2017.

All online customers can log into GOV.UK to check their renewal’s progress, which can reassure them that it’s being worked on and know when they’ll hear back from HMRC.

Angela MacDonald, HMRC’s director general for customer services, said: “We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night.

“As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC app at a time that suits them. And if they need to access help and support – Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.

Share with Linkedin Share with Twitter

Poor   Average   Good   Excellent